Privacy Policy for Cameron Lee Myotherapy

Effective Date: 22.03.2025

At Cameron Lee Myotherapy ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, and manage your personal information when you interact with our services and visit our website.

By using our services or browsing our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide you with the best possible service. This may include:

  • Personal Identification Information: We may collect your name, email address, phone number, and other details necessary to communicate with you or process bookings.

  • Health Information: When making a booking, we may collect health-related information relevant to your treatment, such as medical history, injuries, and musculoskeletal conditions.

  • Usage Data: We may collect information about how you use our website, such as IP addresses, browser types, device information, pages visited, and time spent on the site.

  • Payment Information: To process payments for services, we may collect payment details such as credit card or bank information through secure payment gateways.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To book and deliver treatments, respond to inquiries, and tailor services to your specific needs.

  • Communication: To send appointment reminders, confirmations, updates, or respond to any requests or questions.

  • Billing and Payments: To process payments for services rendered and manage billing information.

  • Marketing and Promotions: If you have opted in, we may send you promotional offers, updates, or newsletters about our services. You can opt out of receiving marketing communications at any time.

  • Website Improvement: To improve the performance of our website, optimise user experience, and analyse site traffic.

3. How We Protect Your Information

We are committed to ensuring that your personal data is kept secure. We implement reasonable and appropriate measures to protect your data from unauthorised access, misuse, or disclosure. However, please note that no data transmission over the internet can be guaranteed as 100% secure, and we cannot ensure the security of data transmitted through our website.

4. Data Retention

We retain your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy or as required by Australian law. Once your information is no longer needed, we will securely delete or anonymise it.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your personal data in the following circumstances:

  • Service Providers: We may disclose your information to third-party service providers, such as payment processors or booking systems, to help us deliver our services. These providers are contractually obligated to protect your data and use it solely to assist us.

  • Legal Compliance: We may disclose your personal data if required to do so by law, such as in response to a subpoena or other legal requests.

  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of the transaction.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve your experience on our website. Cookies are small files that are stored on your device and help us remember your preferences, personalise content, and analyse how our website is used. You can control the use of cookies through your browser settings.

7. Your Privacy Rights

Under the Privacy Act 1988 (Cth), you have several rights regarding your personal data:

  • Right of Access: You can request access to the personal information we hold about you.

  • Right to Rectification: If you believe that the information we hold is incorrect, you have the right to request that we correct it.

  • Right to Erasure: You can request that we delete your personal information, subject to certain legal exceptions.

  • Right to Restrict Processing: You can request that we restrict the use of your personal information in certain situations.

  • Right to Object: You can object to the processing of your data for direct marketing purposes or other reasons outlined by law.

  • Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Websites

Our website may contain links to external websites. This Privacy Policy only applies to Cameron Lee Myotherapy. We are not responsible for the privacy practices of other sites, and we encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or comply with new regulations. Any updates will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:

Cameron Lee Myotherapy
Email: hello@cameronleemyotherapy.com.au
Phone: 0438 003 159
Website: www.cameronleemyotherapy.com.au